The N.C. Department of Agriculture and Consumer Services’ Standards Division has collected fines from 52 stores in 33 counties because of excessive price-scanner errors including one Wayne County retailer.
“Our Standards Division continues to see about a quarter of all price scanner inspections fail and many stores are failing multiple inspections,” said Agriculture Commissioner Steve Troxler. “Overcharges cost consumers so we remain vigilant in inspecting stores in order to protect consumers. Remember it is always a good practice to check your receipt as well as the price on the shelf to make sure you are paying the correct amount and alert managers if the prices don’t match.”
The department conducts periodic, unannounced inspections of price-scanner systems in businesses to check for accuracy between the prices advertised and the prices that ring up at the register. If a store has more than a 2-percent error rate on overcharges, inspectors discuss the findings with the store manager and conduct a more intensive follow-up inspection later. Undercharges are also reported but do not count against a store. Consumers who would like to file a complaint about scanner errors they encounter can call the Standards Division at 984-236-4750.
Penalties are assessed if a store fails a follow-up inspection. In addition to the penalties paid, the store will be subject to re-inspection every 60 days from the last inspection until it meets the 2-percent-or-less error rate. Additional penalties may be assessed if a store fails a reinspection.
In Wayne County, Target at 1204 Sunburst Drive, Goldsboro paid $6,095 in fines. An initial inspection in July 2022 found an error rate of 12 percent based on six overcharges in a 50-item lot. The store failed inspections in August and October. The store passed inspection in December.