Washington, D.C. — The Social Security Administration (SSA) has reaffirmed its commitment to ensuring equal access to its programs, services, and facilities for all individuals—particularly those with disabilities—under Section 504 of the Rehabilitation Act of 1973. The agency also underscores its ongoing efforts to prevent discrimination on the basis of disability, race, color, national origin, sex, age, religion, or retaliation, such as for filing a prior complaint.
In accordance with federal civil rights laws, SSA has long provided avenues for the public to request accommodations and to file complaints if they believe they have experienced discrimination in connection with SSA’s programs or activities.
How to Request an Accommodation
Individuals needing accommodations to access SSA services can do so through several convenient options:
- Visit or call a local SSA field office or hearing office. Locations can be found using the agency’s online locators:
- Field Offices: www.ssa.gov/locator/
- Hearing Offices: www.ssa.gov/appeals/ho_locator.html
- Call SSA’s national helpline at 1-800-772-1213 (Monday–Friday, 8:00 a.m. – 7:00 p.m. local time).
- Email accommodation requests to: Section.504.public.inquiry@ssa.gov
How to File a Civil Rights Complaint
Anyone who believes they have been subjected to discrimination by SSA may file a program discrimination complaint through the following methods:
- Email: civil.rights.program.complaint.intake@ssa.gov
- Submit a complaint form: Complete and send the SSA-437-BK form, available at www.ssa.gov/forms/ssa-437.pdf
- Call and leave a voicemail: 1-866-574-0374
Additional Resources for the Public
To further support individuals seeking information about accessibility and civil rights protections, SSA provides the following online resources:
- SSA Accessibility Commitment
- Frequently Asked Questions about Section 504
- POMS GN 000211.001: Accommodations Under Section 504
- POMS HA 01205.008 (HALLEX I-2-0-8)
- POMS HA 01305.088 (HALLEX I-3-0-88)
- POMS GN 00903.400: Public Complaints of Discrimination Against SSA or Its Employees
For more information or to get help with requesting services or filing a complaint, visit: www.ssa.gov.
